Frequently Asked Questions (FAQ)

Who operates this store?

bobcosmetics.store is operated by Zero Boundary LLC.

What's the return window?

We offer a 30-day return policy starting from the delivery date. Returns requested after 30 days will not be accepted.

What situations qualify for returns?

• Received damaged or defective items
• Received incorrect/wrong items
• Unused items in original packaging with tags attached

Who pays for return shipping?

We cover return shipping for quality issues or our errors. Customers bear return shipping costs for personal preference returns (wrong size/color selection).

When will I receive my refund?

Approved refunds are normally processed to the original payment method within 1-2 business days after return inspection. It typically takes 7-15 days for the credit to appear on your statement.

How long does order processing and shipping take?

Orders usually need 1-3 business days for handling and 7-15 business days for standard Worldwide transit. No processing on weekends/holidays.

How much is standard shipping?

Standard Worldwide shipping rates are clearly shown at checkout before payment.

How to track my order?

• Registered users: Track through your account page
• Guest checkout: Use Order ID + Email combination

What payment methods do you accept?

• PayPal
• Credit/Debit Cards (including Visa, Mastercard, AMEX, Discover, Diners Club, and JCB)

What if my payment fails?

Check: 1. Account balance 2. Billing information 3. Bank restrictions. Contact [email protected] if issues persist.

How is my information protected?

We use SSL encryption for all transactions. We don't store credit card details. Third-party providers only access necessary information for service delivery.

How to contact customer service?

Email: [email protected]
Phone: +1 503-708-2923
Business Hours: Monday - Friday 8:00 AM – 6:00 PM (UTC)

Legal Details

Legal operator: Zero Boundary LLC
Business Address: 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, United States